Get In Touch With Our Team
Welcome to the Redown Contact & Support Hub. Whether you have encountered an issue downloading a specific Xiaohongshu (RedNote) video, want to suggest new features for our batch downloader, need clarification on our terms, or are a copyright owner submitting a formal DMCA takedown notice, we provide transparent and accessible communication channels.
You can reach us either by filling out the online inquiry form below or by contacting our dedicated support mailboxes directly. All correspondence is handled directly by our engineering and administrative staff.
Send Us a Direct Message
Fill out the fields below and our team will review your inquiry within 24 to 48 business hours.
Official Communication Mailboxes
If you prefer using your email client directly or need to attach supporting documentation (such as copyright registration certificates or debug screenshots), please use the appropriate designated department:
General Support & Feedback
For troubleshooting downloading steps, photo extraction questions, or suggesting improvements.
support@redown.ccDMCA & Copyright Agent
For formal intellectual property notices, trademark inquiries, or DMCA compliance requests.
support@redown.ccCopyright Inquiries & DMCA Notice
Redown respects intellectual property rights. We operate strictly as an automated, transient link-processing tool and do not host, store, or distribute user-submitted media.
For full statutory takedown requirements, notice guidelines, and technical remediation details, please review our dedicated DMCA & Copyright Policy, or send your notification directly to support@redown.cc with "[DMCA Takedown Request]" in the subject line. You may also select "DMCA / Copyright Infringement Notice" in the contact form above.
Troubleshooting Checklist Before Submitting a Bug Report
If you are submitting an inquiry regarding a download failure or link parsing issue, please verify the following common causes before filing a ticket:
- Post Privacy Settings: Redown can only access publicly accessible Xiaohongshu notes. If a creator has set their account to private, restricted access to friends only, or removed the post, the source video cannot be downloaded.
- Link Format Validation: Confirm that you have copied an individual post link (such as
xhslink.com/a/...orxiaohongshu.com/explore/...) rather than a creator's home feed or profile index page. - Live Photos vs. Standard Video: If saving a Xiaohongshu Live Photo, ensure you have selected either the still image format or the looping MP4 video stream from our Photo/Album tab.
- Device Cache Refresh: In rare cases of browser cache corruption on mobile devices, clearing Safari or Chrome website data for
redown.ccresolves unexpected UI stalls.
Service Level Standards & Response Timeline
We strive to provide reliable and timely assistance to our worldwide user base:
- General Support & Technical Tickets: Handled within 24 to 48 business hours, Monday through Friday.
- DMCA & Intellectual Property Inquiries: Expedited review conducted within 24 hours of receipt.
- Spam & Automated Solicitations: Automated marketing messages or promotional link requests will be filtered and discarded without response.